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The Ultimate eBay Spreadsheet! |
Frequently asked Questions:
Contact us if you have additional questions that aren't addressed below or if you are having trouble getting your spreadsheet setup. We are always happy to help!
Q: How long does eBay store my information?
A: eBay stores your listing information for 3 months,
for example you can retrieve May's transactions in
August.
Once the listing information is pulled into the
spreadsheet it is saved as part of the file and will be
retained even after eBay removes the information from
its servers.
Q: Will this
run on a Mac computer?
A: If you can run Windows on your Mac, we encourage you to
download the
Free Trial to see if it will work for you. We
have some customers who are using our spreadsheet this
way with no problem.
The macros in our spreadsheet aren't compatible with the Mac version of MS Excel (Mac's version just doesn't process the code in the same way; so the transaction information isn't pulled correctly).
Q: I don't have Excel. Will this work in Open Office
or Microsoft Works?
A: Neither Open Office nor Microsoft Works are compatible with VBA macros, therefore
this spreadsheet will not work in these programs.
Q: Is the Paypal fee calculated?
A: No, it is the actual Paypal fee that was assessed on
your account (as reported to eBay).
Q: Is
the spreadsheet also linked to the user’s Paypal account? If so,
is it safe and secure?
A: No, the token is only associated with your eBay
account. If the buyer paid with Paypal, the fee is
recorded in your transaction information on eBay's
servers. The spreadsheet will collect your Paypal fee as
well.
Q: Will this
spreadsheet track unsold items as well?
A: Yes, unsold items will automatically be pulled
into the spreadsheet along with sold items (that have
been marked paid and shipped in your eBay account)!
A: The spreadsheet will pull Sold items in once they are marked as shipped in your eBay account (My eBay, Selling Manager, etc.) and it will pull Unsold items in once they are listed as Unsold in your eBay account.
Q: If a buyer pays with cash or a Money Order (i.e. local pickup
of an item), will the spreadsheet still gather the transaction
information for me?
A: Yes, the only difference is the payment method will show up in
your spreadsheet as “MOCC.”
Q: Do you have to have an eBay store or will it get information on
individual listings?
A: Any eBay seller can use the spreadsheet for regular
auctions or store listings. Information on any item with
an eBay item number that you sold can be reported.
Q: How long will this spreadsheet pull transactions for my
account?
A: This spreadsheet is for use throughout 2010. Another
spreadsheet will be available for purchase for 2011.
Q: In the "Auction Type" column, I noticed it says "Chinese" for some of the listings. What is that?
A: "Chinese" is what eBay calls a regular auction with bidding. The other types of listings that may show up in your spreadsheet are:
FixedPriceItem -
for items sold at Fixed Price
StoresFixedPrice - for items sold out of an eBay store
LeadGeneration - for classified ads
Q: I am getting the following Microsoft Visual Basic error when I try to create a token: Error 91, object variable or with block variable not set.
A: The most likely cause of this error is that you have saved the spreadsheet to a location outside of the original folder.
**You can put a shortcut to the file anywhere on your computer, but the spreadsheet file must stay in the folder it's already in or it won't work. It uses the .xml files in that folder to communicate with eBay.**
If the spreadsheet does not find the file in the same directory as the spreadsheet you will get the error you described. If you have moved it out of the original folder, just put it back and that should fix the problem.
Q: When I pulled my January transactions into my spreadsheet, I noticed it downloaded not only January sales, but also a few from December and February. Why did this happen?
A: We have the spreadsheet pull a few days before and a few days after each month selected, so that there are a few days that overlap. This ensures that no transactions are missed.
Q: Is this program web-based?
A: No,
Easy Auctions Tracker is not web-based, nor is your
information saved anywhere outside of your computer. We
highly recommend that you back up your file monthly (or more
often if you choose) on an external hard drive (such as a thumb
drive, etc.) to avoid data loss. We will not be able to be
recreate your data.
Q: After purchasing the full version of the spreadsheet, will I have to go through the whole download procedure again?
A: You will not need to download anything to keep using the spreadsheet. The trial version is "locked", so it will only pull June's transactions. After the spreadsheet is purchased, the buyer emails us with the Unlock Code (on the Setup & Instructions tab). We reply back with an Unlock Key that "unlocks" the spreadsheet to pull transactions for the rest of the year (from the previous 3 months - December 2009).
Contact us if you have additional questions. We are always happy to help!
Advantages of Using EasyAuctionsTracker:
Our
spreadsheet application has been Tested & Certified by eBay!
Save Time with
Automated Data Collection!
Avoid Manual Data
Entry Errors!
Keep Your Records Organized!
Quick Invoicing for Trading Assistants!
Listen to
our interview with Danna Crawford
from
PowerSellingMom.com!